Supraslot Terms & Conditions – Complete Platform Usage Guide

1.1 Age Requirement

The Supraslot platform is restricted to individuals aged 18 years and above only. By registering an account with Supraslot, you confirm that you have met the minimum age requirement. Supraslot reserves the right to request age verification at any time and to close the account of any user found to be below the minimum age.

1.2 One Account Per User

Each individual is permitted to hold only one (1) active account at Supraslot. This covers one account per individual, per household, and per shared device. Holding multiple accounts is a serious breach of these Terms & Conditions and may result in:

• Closure of all associated accounts without prior notice
• Forfeiture of all balances and winnings in the account
• Permanent ban from the Supraslot platform
• Reporting to the relevant authorities where necessary

1.3 Accurate Account Information

Players are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. Supraslot will require identity verification (KYC) before processing the first withdrawal or whenever deemed necessary. Documents that may be requested include a copy of your MyKad, proof of address, and proof of ownership of your payment method.

1.4 Account Security

Players are fully responsible for keeping their password and login credentials confidential. Supraslot recommends using a strong, unique password and enabling two-factor authentication (2FA), available under account security settings. Any activity carried out through your account remains your responsibility unless you have reported a compromise to the Supraslot support team.

2.1 Accepted Deposit Methods

Supraslot accepts the following deposit methods, all in Malaysian Ringgit (MYR):

• Touch 'n Go eWallet — Instant deposit, minimum RM 20
• GrabPay — Instant deposit, minimum RM 20
• Boost eWallet — Instant deposit, minimum RM 20
• ShopeePay — Instant deposit, minimum RM 20
• DuitNow — Direct transfer, minimum RM 20
• FPX (Maybank2u, CIMB Clicks, Hong Leong Connect) — Bank transfer, minimum RM 50

All transactions are conducted exclusively in Malaysian Ringgit (MYR). Supraslot does not accept foreign currencies or international payment methods.

2.2 Deposit Limits

The minimum deposit limit is RM 20 for e-wallet methods and RM 50 for the FPX method. The maximum daily deposit limit is RM 30,000 for regular players and can be adjusted for VIP members based on their tier. Players may also set a lower personal deposit limit through the Responsible Gaming feature in their account settings.

2.3 Player Funds

Supraslot holds all player funds in accounts that are kept separate from the company's operational funds. This ensures your funds are protected and always available for withdrawal, regardless of the company's operational financial position.

3.1 Withdrawal Process

Players may submit a withdrawal request at any time through the "Wallet" section of their Supraslot account. All withdrawals are processed to the same payment method used for the most recent deposit, or to a payment method that has been verified on the player's account.

Expected processing time:

• Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow — 5 to 15 minutes
• FPX / Bank Transfer — 15 to 60 minutes during business hours
• VIP Gold members and above — Priority processing, faster than standard turnaround

3.2 Verification Requirements (KYC)

Supraslot reserves the right to request full identity verification before processing any withdrawal. This is a standard industry safeguard to prevent fraud and money laundering. Documents that may be required include a copy of your MyKad, a recent utility bill or bank statement as proof of address, and a screenshot or proof of ownership of your payment method.

3.3 Rejectable Withdrawals

Supraslot reserves the right to decline or suspend withdrawal requests under the following circumstances:

• There are indicators of suspicious activity or conduct inconsistent with our fair use policy
• Bonus turnover requirement has not been fully met
• Identity verification not yet completed
• There is an active investigation relating to the account
• Withdrawal balance below the minimum of RM 30

4.1 Bonus Usage

All bonuses awarded by Supraslot — including welcome bonuses, cashback, VIP upgrade bonuses, birthday bonuses, and periodic promotions — are subject to the turnover (rollover) requirements stated in their respective bonus terms. Players must fulfil the turnover requirement before withdrawing any funds associated with a bonus.

4.2 Prohibition of Bonus Abuse

Supraslot has an advanced detection system to identify and prevent bonus abuse. Activities considered as abuse include, but are not limited to:

• Opening multiple accounts to claim registration bonuses repeatedly
• Arbitrage betting using bonus funds
• Use of systematic betting methods designed to circumvent turnover requirements
• Sharing an account with others to jointly benefit from bonuses

Supraslot reserves the right to cancel bonuses, close accounts, and forfeit winnings obtained through bonus abuse.

5.1 Game Outcomes

All games on Supraslot use a Random Number Generator (RNG) that is independently audited by third-party certification bodies to ensure genuine fairness and randomness. Supraslot has no control over individual game outcomes and cannot manipulate results in favour of any party.

5.2 Technical Errors

In the event of a technical error, system failure, or any anomaly affecting a match or game, Supraslot reserves the right to void the affected match or game session and refund all bets to the players involved. Winnings derived from a significant system error will not be paid out and will be voided.

5.3 Betting Limits

Every game on Supraslot has minimum and maximum bet limits, which are set and displayed within the game interface. These limits may vary by game type and the player's VIP tier. Supraslot reserves the right to adjust bet limits at any time without prior notice.

5.4 Sports Betting & E-Sports

For Sports Betting (including Malaysia Super League football, EPL, and badminton) and e-sports (MLBB, CS2, Dota 2, Valorant), the odds displayed are those in effect at the time the bet is accepted by the system. Supraslot reserves the right to void bets if an event is cancelled, suspended for more than 48 hours, or if a significant odds error has occurred. In the event of a cancellation, stakes will be refunded in full.

6.1 Closure by Player

Players may close their account at any time by contacting the Supraslot support team via live chat or email at support@supraslot.ws. Prior to closure, all eligible balances will be paid out to the player upon completion of the relevant verification requirements.

6.2 Closure by Supraslot

Supraslot reserves the right to suspend or close any player's account with or without prior notice in the following circumstances:

• Breach of any term in this document
• Bonus abuse or exploitation of system vulnerabilities
• Fraudulent activity, money laundering, or any other illegal activity
• Multiple account ownership
• Threats or harassment directed at staff or other players
• Legal action or directives from regulatory authorities

Supraslot is fully committed to the principles of Responsible Gaming. We believe that digital entertainment should remain a fun and controlled activity — not a source of stress or financial hardship.

7.1 Self-Control Tools

Supraslot provides the following tools within the player's account settings:

• Deposit Limit — Set daily, weekly, or monthly limits voluntarily
• Loss Limit — The account will stop accepting bets once the limit is reached
• Session Time Limit — The system will notify you or log you out once the time limit is reached
• Temporary Self-Break — Block your account for 24 hours, 7 days, or 30 days
• Permanent Self-Exclusion — Permanently close your account with the help of our support team

7.2 Prohibition of Underage Players

Supraslot employs age verification technology and encourages parents and guardians to use parental control software to prevent minors from accessing this platform. Any incident involving an underage player will be reported and resolved promptly.

8.1 Privacy Policy

The collection, use, and protection of your personal data by Supraslot is governed by Privacy Policy of ours. That Privacy Policy forms part of the binding agreement between you and Supraslot and should be read together with this Terms & Conditions document.

8.2 Liability Limits

To the extent permitted by applicable law, Supraslot shall not be liable for any indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to financial losses from gambling activity, service disruptions beyond our control, or unauthorised access to a player's account resulting from the player's own negligence.

8.3 Governing Law

These Terms & Conditions are governed and interpreted in accordance with applicable law. Any dispute arising in connection with the Supraslot platform or this document will be resolved through arbitration or the appropriate legal channels.

8.4 Contact Us

For any enquiries regarding these Terms & Conditions, please contact the Supraslot team by email at support@supraslot.ws or via live chat on our platform, available 24 hours a day, 7 days a week, in Bahasa Melayu.